Thank you for shopping with Noah Camps. We hope you are satisfied with your purchase. However, if you are not completely satisfied, we are here to assist you. Please read our refund and return policy below to understand how we handle returns and refunds.

1. Returns

We offer a return window of 7 days from the date of delivery for most products. If for any reason you are not happy with your purchase, you may return it within this time frame.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all tags and accessories.

Please note that certain items may not be eligible for returns, including but not limited to:

  • Items that are damaged due to misuse or improper handling.
  • Items that have been opened or used (unless defective).

If you wish to return an item, please contact us at [[email protected]] with your order number and reason for the return. We will guide you through the return process.

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your cash-on-delivery payment. Please note that since we only offer COD payments, the refund will be processed in the form of cash or a similar reimbursement option via our customer service.

Please note: Refunds are processed within 14 business days of receiving the returned product. You will be notified once the refund has been initiated.

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 7 days of receiving your order. We will assess the availability of the item and assist you with the exchange process. All items exchanged must be unused and in the same condition as received.

4. Shipping Costs

You will be responsible for paying the shipping costs for returning your item, except in cases where the product was defective or if we made an error in your order.

If the item is defective or damaged upon arrival, we will cover the return shipping costs and arrange for the return shipment.

5. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at [[email protected]] with your order number and reason for the return.
  2. Our customer service team will provide you with return instructions.
  3. Carefully pack the item in its original packaging, ensuring all accessories and parts are included.
  4. Ship the product back to us using a reliable courier service.

6. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Used or opened food-related products.
  • Custom-made or personalized products.

7. Contact Us

If you have any questions regarding returns or refunds, please do not hesitate to reach out to us [email protected].