Thank you for shopping at Noah Camps. We are dedicated to providing our customers with timely delivery of their orders. Please read our shipping policy below to understand how we handle the shipment of your products.
1. Shipping Methods and Rates
At Noah Camps, we offer cash on delivery (COD) as the only payment option. We strive to make the delivery process as simple and efficient as possible for all our customers.
- Domestic Shipping: We offer standard shipping services to all locations worldwide.
- Shipping Fees: Shipping fees will vary depending on your location and the size of the order. You will see the exact shipping cost at checkout before completing your purchase.
- Free Shipping: Periodically, we offer promotions with free shipping on selected products or orders over a certain value. Please check our website for any ongoing shipping promotions.
2. Order Processing Time
- Processing Time: Orders are processed within 1-3 business days of receiving your order. You will receive a confirmation email once your order has been processed and shipped.
- Order Delays: While we aim to fulfill all orders promptly, please note that delays may occur due to factors outside our control, such as high order volumes, weather conditions, or unforeseen logistical issues. We will notify you immediately if your order is delayed.
3. Shipping Times
Shipping times depend on your location. Here are our estimated delivery times:
- Domestic: 7-15 business days.
- International: 15-30 business days (delivery times may vary based on the country and customs procedures).
These delivery estimates are approximate and are subject to change based on external factors.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our shipping partner’s website.
5. Address Accuracy
It is crucial that the shipping address you provide is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect address information. Please double-check your address before submitting your order.
6. Customs and Import Duties
For international orders, please note that you may be subject to customs duties, taxes, and other fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
If you are unsure about the customs charges in your country, we recommend contacting your local customs office for more details.
7. Damaged or Lost Shipments
If your order arrives damaged or you suspect it is lost during transit, please contact us immediately at [[email protected].]. We will work with our shipping partner to resolve the issue. Please keep all packaging materials and take photos of the damage, as they may be required for the claim process.
8. Returns and Exchanges
If you are not satisfied with your order, please refer to our Return and Refund Policy for information on how to return or exchange your items.
9. Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us [email protected].